Reservation Sales
$229.00
OVERVIEW
Everyone works so hard to get the hotel phone to ring – salespeople pound the pavement looking for business, marketing analyzes and crafts the perfect marketing message, revenue management reviews the competition and the market to make sure our pricing is right – and finally success – the phone rings! The customer is calling us. Now what?
This program provides the training, knowledge, and proven system to ensure that once a customer decides to pick up that phone to make an inquiry – that we can turn them from a looker to a booker! We make answering reservation inquiries a positive and caring experience for your potential guests so that you can grow your sales and build a loyal customer base.
COMPLETING THIS COURSE WILL HELP YOU:
- Understand your role in the guest booking cycle
- Start every call out in an upbeat positive manner
- Ask the right questions, in the right way to better understand your callers
- Set yourself apart from your competition by presenting a compelling story to your callers
- Upsell the offer, close the sale and increase profitability
Description
This program provides the training, knowledge, and proven system to ensure that once a customer decides to pick up that phone to make an inquiry – that we can turn them from a looker to a booker! We make answering reservation inquiries a positive and caring experience for your potential guests so that you can grow your sales and build a loyal customer base.
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