Every Lesson Wanted Its Own App
Confessions of an AI Mad Scientist Part Two: Apparently Every Lesson Wanted Its Own App I think I may have a problem. Every time…
Confessions of a Mad AI Scientist
Part One: I Stopped Building Hotel Sales and Marketing Courses. I Started Building Experiences. A funny thing happened this year. I wasn’t planning to become…
8 Lessons from Ted Lasso How Hotel Sales Professionals Can Thrive
In honor of the much anticipated third season of Ted Lasso, I thought it would be a great time to look at the valuable lessons…
Make it Last! A Better ROI on Training
My all-time favorite training class was on the topic of accounting – no kidding. I once attended a training class on finance for nonfinancial managers…
Automation – Salesperson Friend or Foe
In my never ending quest to help salespeople automate whatever they can (because used wisely, it is always a friend), I thought I should bring…
Hunters Not Encouraged
If you are looking for sales hunters, the 80’s is on the (rotary) phone and they want their sales term back. When I hear the…
What’s Up Next for Hotel Salespeople?
We continue to be in a weird time in the hotel business. Business will be coming back so we need to prepare, but as salespeople,…
Airbnb + Hotel = Sonder (?)
I have been following Sonder for a while now and I recently got a chance to stay at one of their units in New York…
What Makes a Good Speaker?
Early in my career, I decided to “force” myself to do things I was either scared of or not good at doing. One of those…
Do OTA’s Suck?
I recently spoke at the HSMAI Digital Marketing Strategy Conference in NYC, and it seems that my presentation got a lot of people talking, which…